Support
Select your support topic of interest:
Contacting Technical Support
First browse our website and
support forums to get the answers you need. If you cannot find them,
we suggest sending an email to
support@theCAPN.com.
Support is available to registered users of versions 8.3 and newer from 9AM to
5PM Eastern Standard Time, Monday through Friday.
Telephone: 703.759.2933 Ext. 1020 or select option #5 from our automatic
answering service.
Email: support@TheCAPN.com
Fax: 703.759.3266
Chart Loader Update
Problem: When I try to load the charts supplied with The CAPN the program
gives me an error message: “Wrong DVD inserted into the selected DVD Drive!
Please try again.”. I have the correct DVD region inserted but the program will
not recognize it.
Solution: There is an updated chart loading software which is available
for free on our website (click here).
We strongly recommend you install this new chart loading software and use it to
install all the CAPN chart regions.
Why can't The CAPN find my GPS or AIS
Problem: The CAPN can't find my GPS or AIS?
Solution: The CAPN uses COM ports in order to collect GPS or AIS data from the
GPS or AIS receiver(s). If you try to let The CAPN find your GPS/AIS and The
CAPN reports that it cannot find the GPS/AIS then this is likely caused by one
of three possibilities:
- The GPS/AIS does not have an assigned COM port by Windows.
- The GPS/AIS receiver is not transmitting data to the computer because:
- The receiver is not receiving data (e.g. no GPS fix or no AIS signals being
received, therefore no data is being sent to the computer for The CAPN to
detect)
- The receiver is not set up to output data to the computer (this may be caused by
internal settings on the receiver)
- The receiver is not transmitting data in the NMEA 0183 format
- Another software application is using the COM port assigned to the GPS/AIS
More
detailed information on each of the three possibilities is available for
download.
Mad Mouse Fix
Problem: My mouse cursor jumps randomly around on my screen and I cannot
control it.
Solution: This is a somewhat common issue which affects many users
often called “mad mouse”, “magic mouse”, and others names. It is not a problem
caused by The CAPN, but actually Windows mistakenly reading the signals from
your GPS as inputs from your mouse. There are a few
different ways to correct this Windows problem. Here is one.
To register your product follow this link, fill out the registration request
form and submit.
Product Registration Form